Frequently Asked Questions

Q.Why choose Jump Around Inflatables for any special event ?

Jump Around Inflatables is the most reputable party rental company in Prescott-Russell and the Ottawa region, proudly serving Clarence-Rockland and surrounding areas with clean, safe, and unforgettable fun.

Whether it's a backyard birthday party, school fun fair, community festival, or even a large public event, we bring years of experience, professionalism, and energy to every celebration. We even organize our own major community events throughout the year!

We are a locally owned and operated family business, and when you book with us, you're supporting a company that genuinely cares about the community we live in and serve.

We are fully TSSA licensed, carry $5 million in liability insurance, and can provide insurance certificates for public and school events.

All of our inflatables are thoroughly cleaned and sanitized after each use, and we follow strict safety guidelines—because your safety is our top priority.

Need power on-site? Generators are available upon request.

And there are NO hidden fees—you only pay for your selected items, delivery, and tax. That’s it!

Plus, as proud members of Clarence-Rockland, we offer free delivery and setup within the area.

Choose Jump Around Inflatables and experience the difference of a trusted, experienced, and community-driven family business. We’re here to make your event the best it can be!

Q.What is a private party ?

A.A private party is an event held on your residential private property that is only open to your friends and family. If you are renting a community hall for your private event, please call our office for further assistance 613-806-3558 Insurance certificate included with your rental.

Q.What is considered a corporate event ?

A.A corporate event is held on your private property with only your friends, family, employees and their family that can have access to your party. If you would like to invite your clients, please call our office as it is then considered a public event that requires different rules and regulations. 613-806-3558

Q.What is considered a public event ?

A.A public event takes place anywhere open to the public, for example: Public parks, schools, recreation centers, arenas, parking lots, churches, etc. It is very important that we follow TSSA rules and regulations (Technical Standards and Safety Authority) To further assist you on your public event, please call or email our office. 613-806-3558 or jumparoundcanada@gmail.com

Q.Does the price include set up and delivery?

A.Delivery is free in Rockland, please check out our price list for deliveries to surrounding areas. Set up is always included in the delivery fee. Remember prices do not include sales tax.

Q.Do you deliver to other cities?

A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q.Does the standard rental time include your set up time?

A.No. We arrive early to set up so you get the entire rental time to play.

Q.When do you set up?

A.That depends on how many rentals we have that day. Generally we arrive early and finish install before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.

Q.We've rented some really dirty bouncy castles from other companies in the past. Are they always that dirty?

A.Absolutely not ! We take pride in our work and our clients reviews show that our units are always very clean upon arrival and we also do a wipe down after we set up.

Q.Do we have to keep it plugged in the entire time?

A.Yes. A blower keeps air in the bouncy castle the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q.What about parks? Do parks have electricity?

A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q.What payments do you take?

A.Cash, e-transfers or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q.What if it rains or we need to cancel?

In the event of a cancellation due to illness, personal reasons, scheduling conflicts, or other causes, the deposit is non-refundable. However, if you need to reschedule your event, the deposit will be retained as a Raincheck and can be used toward a future booking within 1 year from the original event date.

For weather-related cancellations, if the forecast predicts consistent, moderate to heavy rain or other unsafe conditions, we will allow for rescheduling, and your deposit will be retained as a Raincheck valid for 1 year.

If there’s light or scattered light rain, events are expected to proceed as scheduled, as many of our inflatables are designed to handle mild weather. We recommend monitoring the forecast closely and contacting us by the evening before your event if you have any concerns.

All cancellation or rescheduling requests must be made by phone or email to be valid.

Q.Do you require a deposit?

Yes, a non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount is:

$50 for private and corporate events
20% of the total for public events

This deposit is applied toward your total balance and helps cover the loss of potential rental income and any administrative costs associated with the booking.

Q.How big are the jumps?

A.Most of our units (all of our character units for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each unit (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Units need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the unit. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

Q.What about the big units? Any special requirements?

A.Check the requirements listed with each unit. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q.What surfaces do you set up on?

A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q.Can we see a copy of your contract and safety rules?

A.Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q.Are we responsible for the unit if it gets a tear or damaged in any way?

A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q.Can i rent an inflatable during winter season ?

We do not install inflatables outdoors during the winter season. Renting or using a bouncy castle in Canadian winter weather is extremely dangerous and poses a significant risk of injury. The cold weather can cause serious damage to the inflatable, which could lead to unsafe conditions for your child and guests. Your safety is our top priority, and in the event of an injury, insurance will not cover it if the inflatable is used outdoors in cold weather.

However, we are more than happy to help you find a suitable indoor venue for your special event during the winter season. As experts in event rentals, we can assist you in securing the perfect indoor location, and as an added bonus, we provide a certificate of insurance and are fully TSSA licensed for indoor events.

Your safety and peace of mind are our number one concern, and we are always here to help make your event a success, no matter the season!

Frequently Asked Questions

If you have any other questions, please feel free to call us any time at: (613) 806-3558